Half my day is answering status questions for shipments that are exactly where the system says they are.
A bilingual customer portal that reads milestones from Magaya, CargoWise or your system, and pushes a WhatsApp or email update when something changes. The customer looks it up; your team stops being the lookup service.
A bilingual customer portal on top of the forwarding system you already run
Quotes live in email threads, and when a tariff changes nobody can find the last version.
A quote-to-booking flow with one record per shipment: the request, the rate, the accepted version and the booking, with a paid deposit when you want one. Rates come from your tables, not from memory.
Our customers track in three places and none of them agree.
One tracking view under your brand that reconciles your forwarding system, carrier events and your own warehouse milestones, with a nightly report of what does not match.
Our Mexican customers will not pay until they get a valid factura, and our system only prints an invoice.
A CFDI 4.0 layer that issues the Mexican electronic invoice from your billing record, stamped and stored, with the Carta Porte complement when goods move by road inside Mexico.
CFDI 4.0 e-invoicing for US companies doing business in Mexico
Documents arrive three times, by email, WhatsApp and a photo of a photo.
A document center in the portal where the customer uploads once, your team sees it attached to the shipment, and the customer downloads the bill of lading and the invoice without asking.